Frequently Asked Questions
Find clear and detailed answers to common questions about our products shipping orders returns and store policies.
1. What type of products does Dermacore specialize in?
Dermacore specializes in functional home and kitchen organization accessories including high quality utensil holders countertop organizers and storage solutions designed to keep your living spaces neat and efficient.
2. Where is Dermacore located?
Our business operations and fulfillment centers are located in the United States headquartered at 409 Main St, Cromwell, CT 06416, USA.
3. How can I contact customer support?
You can reach our support team anytime via email at support@dermacore.shop or by phone at +1 (919) 563-7284 during our standard business hours.
4. What are your customer support hours?
Our customer support team is available from Monday to Friday, 9:00 AM to 5:00 PM (ET), excluding major public holidays.
5. How do I place an order on your website?
Simply browse our product collection select the item you wish to purchase click "Add to Cart" or "View Product", and proceed to our secure checkout page to complete your payment.
6. What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express, Discover) and other secure payment options displayed at checkout.
7. Is my payment information secure on your website?
Yes, all transactions are encrypted using secure SSL technology to ensure your personal and financial information remains fully protected.
8. Do you charge sales tax on orders?
Applicable sales taxes are calculated at checkout based on the shipping destination state regulations in accordance with US laws.
9. How can I track the status of my order?
Once your order is shipped you will receive a confirmation email containing a tracking link. You can also visit our Track Order page to check real time updates.
10. What are your shipping times and delivery estimates?
Orders are typically processed within 1 to 2 business days. Standard delivery within the United States usually takes between 3 to 7 business days depending on your location.
11. Do you offer international shipping?
Currently Dermacore primarily ships within the United States to ensure fast and reliable fulfillment for our customers.
12. What should I do if my package is delayed or lost?
If your tracking details show no movement or your package has not arrived within the expected timeframe please contact our support team at support@dermacore.shop so we can investigate with the carrier.
13. What is your return and refund policy?
We offer a straightforward return policy. If you are not completely satisfied with your purchase you may initiate a return within 30 days of delivery provided the item is unused and in its original packaging.
14. How do I initiate a return or exchange?
To start a return or exchange please email our support team with your order number and reason for return. We will provide you with clear instructions on where to send the item.
15. Who covers the return shipping costs?
If the return is due to an error on our part (e.g., damaged or incorrect item) we will cover the return shipping. For standard returns customers are responsible for return shipping expenses.
16. When will I receive my refund?
Once your returned item is received and inspected at our facility your refund will be processed and automatically applied to your original method of payment within 5 to 7 business days.
17. Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order please contact us immediately. Once an order has been dispatched for shipping it cannot be canceled.
18. What should I do if I receive a damaged or defective item?
We inspect our items carefully before shipping. However if you receive a damaged or defective product please take photos and email us within 24 hours of delivery so we can arrange a replacement or refund.
19. Are my personal details kept private?
Yes, we strictly protect your privacy. We never sell rent or share your personal information with third parties except as required for order fulfillment and shipping.
20. How can I stay updated on new products and store updates?
You can regularly visit our website dermacore.shop or reach out to our support team directly for any inquiries regarding our latest inventory arrivals.